INCOGNITO VPS
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All systems operational

Network status

Trailing twelve-month availability across all locations is 99.987% against a 99.9% SLA. Every incident below is published with its root cause and what changed afterwards, including the ones that were entirely our fault.

Answer

Incognito VPS has recorded 99.987% uptime across all locations over the last twelve months against a 99.9% SLA. The full incident history is published with root causes and remediation, including the worst outage in the company's history.

Iceland RVK-1 · Hafnarfjörður
100.000% ok
Switzerland ZRH-2 · Glattbrugg
100.000% ok
Netherlands AMS-3 · Science Park
99.994% ok
Romania OTP-1 · Pipera
99.982% ok
Bulgaria SOF-1 · Mladost
100.000% ok
Moldova KIV-1 · Botanica
99.998% ok
Panama PTY-1 · Costa del Este
99.926% ok
Russia MOW-2 · Butovo
99.991% ok
France PAR-1 · Aubervilliers
100.000% ok
United Kingdom LON-1 · Slough
100.000% ok
Germany FRA-1 · Niederrad
100.000% ok
United States NYC-1 · Secaucus
100.000% ok
Canada YYZ-1 · Markham
100.000% ok
Singapore SGP-1 · Jurong
100.000% ok
Japan TYO-1 · Shinagawa
100.000% ok
Australia SYD-1 · Alexandria
100.000% ok
90 days · one bar per day operational degraded outage
§01 6 published

Incident history

Including the ones that make us look bad. An uptime figure with no incident log behind it is a marketing number.

  1. Upstream transit flap

    Bucharest 22m

    SLA credits applied automatically
    Impact
    Intermittent packet loss to 30% of OTP-1 for 22 minutes.
    Cause
    A transit provider maintenance window ran long and BGP reconvergence oscillated.
    What changed
    Added a third transit provider at OTP-1 and lowered our BGP dampening thresholds.

  2. Subsea cable cut

    Panama City 1h 36m

    Impact
    PTY-1 latency to Europe rose to 280 ms for 96 minutes; no packet loss.
    Cause
    A third-party subsea cable fault forced traffic onto a longer path via Miami.
    What changed
    Nothing on our side. Documented here because latency degradation is an incident even when nothing goes down.

  3. Hypervisor kernel panic

    Amsterdam 14m

    SLA credits applied automatically
    Impact
    38 VPS instances on one host rebooted unexpectedly.
    Cause
    A kernel bug in the 6.11 NVMe driver triggered under a specific IO pattern.
    What changed
    Fleet-wide rollback to 6.10 LTS, then a staged upgrade to 6.12 after four weeks of soak testing.

  4. Storage array degraded

    Zürich no customer impact

    Impact
    No customer impact. Two drives failed within an hour in the same RAID-10 array.
    Cause
    A bad drive batch. The array survived because the failures were in different mirror pairs — luck, not design.
    What changed
    Entire batch replaced proactively across all locations. Drive sourcing now deliberately mixes manufacturing lots.

  5. Utility failure with failed generator transfer

    Sofia 47m

    SLA credits applied automatically
    Impact
    Complete SOF-1 outage for 47 minutes.
    Cause
    Utility power failed and the automatic transfer switch did not engage. UPS carried the load for 11 minutes before depletion.
    What changed
    Transfer switches now tested monthly under full load rather than quarterly at idle. Second generator commissioned.

  6. Core switch line-card failure

    Amsterdam 3h 12m

    SLA credits applied automatically
    Impact
    40% of AMS-3 unreachable for 3 hours 12 minutes.
    Cause
    A line card failed and the spare was held at a different facility.
    What changed
    Spares for every chassis are now held on site at every location. This is the worst outage in our history and the reason for that policy.

Credits are automatic

Below 99.9% in a calendar month, credits are applied to your balance within five business days. You do not need to notice, claim or ask. A credit that requires a claim is a credit most customers never receive, which is usually the point of the design.

99.50–99.89%

10%

99.00–99.49%

25%

95.00–98.99%

50%

Below 95%

100%

Full SLA

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