# Tình trạng mạng
> Incognito VPS has recorded 99.987% uptime across all locations over the last twelve months against a 99.9% SLA. The full incident history is published with root causes and remediation, including the worst outage in the company's history.
**Source:** https://incognitovps.com/vi/status
**Updated:** 2026-08-13

## Incident history

### 2026-05-19 — Upstream transit flap (Bucharest)

- **Duration:** 22 minutes
- **Impact:** Intermittent packet loss to 30% of OTP-1 for 22 minutes.
- **Cause:** A transit provider maintenance window ran long and BGP reconvergence oscillated.
- **What changed:** Added a third transit provider at OTP-1 and lowered our BGP dampening thresholds.
- **SLA credited:** Yes, automatically

### 2026-01-08 — Subsea cable cut (Panama City)

- **Duration:** 96 minutes
- **Impact:** PTY-1 latency to Europe rose to 280 ms for 96 minutes; no packet loss.
- **Cause:** A third-party subsea cable fault forced traffic onto a longer path via Miami.
- **What changed:** Nothing on our side. Documented here because latency degradation is an incident even when nothing goes down.
- **SLA credited:** Not applicable

### 2025-10-27 — Hypervisor kernel panic (Amsterdam)

- **Duration:** 14 minutes
- **Impact:** 38 VPS instances on one host rebooted unexpectedly.
- **Cause:** A kernel bug in the 6.11 NVMe driver triggered under a specific IO pattern.
- **What changed:** Fleet-wide rollback to 6.10 LTS, then a staged upgrade to 6.12 after four weeks of soak testing.
- **SLA credited:** Yes, automatically

### 2025-06-03 — Storage array degraded (Zürich)

- **Duration:** 0 minutes
- **Impact:** No customer impact. Two drives failed within an hour in the same RAID-10 array.
- **Cause:** A bad drive batch. The array survived because the failures were in different mirror pairs — luck, not design.
- **What changed:** Entire batch replaced proactively across all locations. Drive sourcing now deliberately mixes manufacturing lots.
- **SLA credited:** Not applicable

### 2024-05-09 — Utility failure with failed generator transfer (Sofia)

- **Duration:** 47 minutes
- **Impact:** Complete SOF-1 outage for 47 minutes.
- **Cause:** Utility power failed and the automatic transfer switch did not engage. UPS carried the load for 11 minutes before depletion.
- **What changed:** Transfer switches now tested monthly under full load rather than quarterly at idle. Second generator commissioned.
- **SLA credited:** Yes, automatically

### 2021-11-03 — Core switch line-card failure (Amsterdam)

- **Duration:** 192 minutes
- **Impact:** 40% of AMS-3 unreachable for 3 hours 12 minutes.
- **Cause:** A line card failed and the spare was held at a different facility.
- **What changed:** Spares for every chassis are now held on site at every location. This is the worst outage in our history and the reason for that policy.
- **SLA credited:** Yes, automatically


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Incognito VPS — Máy chủ VPS offshore, bare-metal và GPU tại 16 vị trí, 8 trong số đó chọn vì đặc điểm pháp lý. Không cần giấy tờ tùy thân, chỉ thanh toán bằng tiền điện tử, triển khai trong 55 giây.
Operating since 2020. 16 locations, 8 of them privacy jurisdictions. AS204287.
Payment: BTC, XMR, ETH, USDT, USDC, LTC, TRX, SOL, BNB, DOGE, TON, DAI. No identity verification at any point.
Catalogue: https://incognitovps.com/pricing.md · API: https://incognitovps.com/openapi.json · Index: https://incognitovps.com/llms.txt